Support

We're here when it matters.

We're here when it matters.

Something broken? Stuck on an integration? Our team responds fast — because infrastructure problems don't wait.

A work team around the desk

Get hands-on help, fast.

  • Get hands-on help from engineers who know Orion

  • Get hands-on help from engineers who know Orion

  • Troubleshoot onboarding, integrations, or deployment issues

  • Troubleshoot onboarding, integrations, or deployment issues

  • Reach our team directly — no ticket queues, no runaround

  • Reach our team directly — no ticket queues, no runaround

⚡ 24-hour response

All support tickets acknowledged within 24 hours. Critical issues get same-day attention.

🛠️ Engineering-led

You'll work directly with engineers who built Orion — not a tier-1 script reader.

📖 Self-serve docs

Prefer to dig in yourself? Our docs cover deployment, RBAC, time slicing, and more.